Frequently Asked Questions

General

  • How do I rent a unit?

    Renting is quick and easy right on our website 24/7. Click Rent Now, pick your location and size, then fill out your account information, billing, and sign the rental agreement. Once you pay, you'll have immediate access to your unit.

  • Where is Masi Storage Units Located?

    Bucyrus, 5403 Lincoln Hwy, Bucyrus, OH 44820


    Wiley, 111 S Wiley St, Crestline, OH 44827


    Rt 598, 2125 St Rt 598, Crestline, OH 44827


    Westgate, 725 Westgate Dr, Crestline, OH 44827


    Galion, 8065 St Rt 309, Galion, OH 44833


    Ashley, 207 S Main St, Ashley, OH 43003


    New Washington, 5714 St Rt 103, New Washington, OH 44854


    Plymouth, 321 Bucyrus St, Plymouth, OH 44865


    North Baltimore, 555 S Poe Rd, North Baltimore, OH 45872


    Ontario, 3677 Park Ave West, Mansfield, OH 44906

  • What size storage unit do I need for my belongings?

    Determining the right size depends on what you plan to store. Our size guide shows examples of common items for each unit size to help you choose.

  • Can I change the size of my storage unit if my needs change over time?

    Yes. You can see what's available and rent a different size online at any time. Once your things are moved, send us a photo of the old unit empty and swept out and we'll close it.

  • When can I access my unit?

    Our facilities are open dawn to dusk for security reasons. This also creates a safe environment during daylight hours. Police patrol these areas even after dusk.

  • What security measures are in place to protect my stored items?

    Our facilities prioritize the safety and security of your belongings. We employ a range of measures, including 24/7 surveillance, access control systems, and well-lit premises. Our goal is to provide a secure environment, giving you peace of mind that your items are in good hands.

  • Do I need to bring my own lock?

    Yes, you'll need to bring your own lock. We recommend a disc lock for the best security.

Payment

  • How do I make a payment?

    We recommend setting up your payment as recurring, so it automatically comes out on the first of each month and you never miss a payment. You can also log in and pay online at any time.

  • What happens if I pay late?

    Rent is due on the 1st. A $20 late fee applies if payment isn't received by midnight on the 4th. We'll send reminders by email and text leading up to the due date.